Shipping and handling
You will receive an email confirmation once your order has been placed. You will then receive a confirmation when your order has been mailed, which will include any tracking information, if applicable.
Refer to the product sheets to find out the specific delivery times for your order. Household items are ready to go in 3-5 working days. Sometimes comfort eggs can be made to order so expect 5-10 business days for production. The furniture is made to measure and requires 4 to 6 weeks of production.
The majority of shipments are made with UPS or CANPAR (2-3 business days in Canada and 3-5 business days in the United States). The brackets are sent with Canada Post outside Quebec (5-8 working days).
Customs and import taxes
Any customs and import taxes are the responsibility of the buyers. I am not responsible for delays caused by customs.